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PPK Malaysia is pleased to announce that we are continuing with the training and education of personnel in shopping centres for the second half of 2019 which have been endorsed by Malaysia Retailers Association, (MRA), Malaysia Retail Chain Association (MRCA), Real Estate and Housing Developers Association (REHDA) and FIABCI Malaysia.


The dates, time and venue for the respective modules are as below:

Module : Marketing and Leasing (Part 1 & 2)
Date : Monday, 5 August 2019 – Wednesday, 7 August 2019 (3 Days)
Venue : Pavilion Hotel Kuala Lumpur,Jalan Bukit Bintang, Kuala Lumpur


Module : Operations & Maintenance (Part 1 & 2)
Date : Thursday, 8 August 2019 – Saturday, 10 August 2019 (3 Days)
Venue : Pavilion Hotel Kuala Lumpur,Jalan Bukit Bintang, Kuala Lumpur


Note: Part 1 and 2 for the 2 modules, Marketing & Leasing and Operations & Maintenance are repeat courses for those who did not manage to participate during the previous occasions. As for Part 3 (Final Part) of the abovesaid modules will be conducted at the same time for participants who have already completed Parts 1 & 2. (A separate schedule/invitation will be forwarded to qualified participants in due course.)


For more information, and to register for the above said courses, please click here

CASC Conference, Kuala Lumpur 10-12 September 2019 Extension Early Bird

Greetings ! We are pleased to remind members and associates that further to our previous announcements, conference registrations under early bird fees has now been extended to 30 June 2019.

CASC Conference 2019 is an annual regional conference involving industry experts from member countries like Malaysia, Indonesia, Hong Kong, China, Taiwan and Japan. Participants will gain valuable insights of the shopping mall industry from these countries and it would be a prized opportunity for networking with the regional expertise including mall management as well as prominent retailers.

The 2019 Conference is supported and endorsed by our CASC affiliates like Asosiasi Pengelola Pusat Belanja Indonesia (APPBI), Institute of Shopping Centre Management (ISCM) from Hong Kong, Mall China, Japan Council of Shopping Centers and Taiwan Council of Shopping Centers (TCSC).

Themed ‘The Now and The Future’ – The Mall Story, the conference will focus on stories and case studies from malls and retailers from around the region and delegates will be able to pick up useful tips in shopping mall management especially from recently opened malls.

Click here for more details and online registration before the early bird closing date of 30 June 2019



Following the enthusiastic response from our members to PPKM’s awards the previous 3 years, we are pleased to announce that we shall be organising the same awards for 2019 but this will be upgraded to CASC-PPKM AWARDS 2019 – ‘BEST EXPERIENTIAL MARKETING’ as it is now organized in conjunction with CASC Conference.

Basically, this means that PPKM member malls will submit their entries as usual, but will compete together on a regional level with other malls in CASC member countries like Taiwan, China, Hong Kong, Indonesia, and Japan. We are proud to acknowledge and recognize our member malls’ tremendous marketing efforts for shoppers to enjoy a great experiential time at our malls throughout the year and hope to showcase the best of Malaysian malls.

CASC-PPKM AWARDS 2019 – ‘BEST EXPERIENTIAL MARKETING’ will be based on the same principles as indicated below :

The award will be categorised based on the following :

  • Category A: Malls with nett lettable area (NLA) of 500,000 sq ft and below
  • Category B: Malls with nett lettable area (NLA) of 500,001 sq ft to 999,999 sq ft
  • Category C: Malls with nett lettable area (NLA) of 1,000,000 sq ft and above

Description of Entry

  • Marketing entries must cover programmes organised between 1 July 2018 to 30 June 2019.
  • Malls can submit several entries but each entry must be completed on a separate form.
  • The cost for each entry is RM530.00 (US$150) which is non-refundable.
  • Please complete the Entry Form together with your payment online. Thereafter, you will receive a confirmation document for your registration(s) together with the submission link. No confirmation will be issued until payment has been received.
  • You may only upload your submissions on or from 1 July 2019 onwards.
  • All entries must be submitted at the said link for judging by the closing date of 12 midnight on 15 July 2019. Technical support during your submission process is available at Tel: +6019 857 1893.
  • Judging for all entries will be done by a Panel of Judges comprising reputable industry practitioners from CASC member countries.
  • There will be one (1) Gold and one (1) Silver Award for each of the three (3) categories. If there is no eligible entry, the judges may reserve the right not to grant any awards.

Award Finalists will be announced latest by 16 August 2019. The Award Winners will be announced and presented during our forthcoming CASC Awards/Conference Gala Dinner to be held on 10 September 2019 at JW Marriott Kuala Lumpur.

For your reference, please access this link for the complete Entry Rules and regulations

In the meantime, please note that interested participants may pre-register with us online at the above and remit your registration fee from now onwards. You may also start collating materials now for your online submission which is only available between 1-15 July 2019.

Therefore, with this notification, you may now start your internal preparations and documentations. We would strongly encourage all members to participate as this would be an excellent learning platform amongst shopping malls in our region and we look forward to your entry and more experiential shopping together !



Further to our ongoing training on security and safety in shopping malls which has been conducted annually since 2006, we are pleased to inform that we have now developed an ADVANCED MODULE which will be conducted as a 2-day security training seminar as follows:

Dates: 26 June 2019 (Wednesday) to 27 June 2019 (Thursday)
Time: 8.30 a.m. to 5.30 p.m. daily
Venue: Level 5, Cititel Hotel, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur

Amongst other pertinent topics, the new ADVANCED MODULE will cover in-depth studies on the following:

  • Organisational Structure for Security Personnel
  • Crime Prevention through Environmental Design (CPTED)
  • Mitigating Terrorism in Shopping Malls
  • Effective and Efficient Car Park Operations


Our trainers are competent security personnel and current practitioners from several prominent shopping malls who will share their experiences with participants. Through this course, it is our mission and goal that all senior security personnel will take the opportunity to expose themselves to more comprehensive practices in this very specialised field.


For more information, please click HERE to download the programme and the registration form. Interested participants are requested to register with us before the closing date of Monday, 10 June 2019.



Greetings from PPK Malaysia ! To start off our Education Series 2019, we shall be organizing a seminar / workshop on FACEBOOK/INSTAGRAM MARKETING FAST TRACK within the scenario of shopping mall marketing as follows:


Date: Tuesday 16 July – Wednesday 17 July 2019
Time: 9.00 am to 5.00 pm
Venue: Empire Hotel Subang, Jalan SS16/1, 47500 Subang Jaya, Selangor
Fees: RM1,590 per pax (members only, inclusive of service tax)


The syllabus for this 2-day programme is as follows and this now has a different content from our previous 1-day workshop held in 2017:

  • Content Marketing Strategy – how to multiply your contents to different channels with one time effort
  • Facebook Marketing Funnels – understand the funnels for more strategic and efficient campaigns
  • Facebook and Instagram Advertising – increase awareness and engagement to gain more customers and sales
  • Customer service via AI – understanding the usage of Bot in customer service
  • Online campaigns for Shopping Malls


The trainer will be Ms Vanda Chan who is a social media and online marketing specialist, proficient in social media crisis management. She graduated with Master of Information Technology from Charles Sturt University and was with Nestle Malaysia for the past 25 years, pioneering digital marketing for the company.


All participants will be required to bring along their own wifi-enabled computer/laptop (including power cables) and this will ensure that each participant is able to get hands-on and practical experience during the session.


Please note that the workshop will only be confirmed if there is a minimum registration of 25 pax and for more information, please click HERE to download the programme and the registration form. Interested participants are requested to register with us before the closing date of Friday, 31 May 2019.



We are pleased to announce that in line with our continuous process of the training and education of personnel in shopping malls, we will be organising our inaugural workshop for shopping malls in the Northern Region. It is our objective to bring our current practitioners on operations and maintenance to share their invaluable experience and expertise with malls on topics covering Operations and Maintenance like security, car park management, housekeeping, business models, managing mixed developments etc.


The schedule for the workshop together with the registration fees payable are as follows:

Date: Fri 19 July 2019
Time: 8.30 am – 5.00 pm
Venue: Cititel, 66 Jalan Penang, 10000 Penang

Registration (per person) inclusive of 6% service tax – PPK members RM 625.40 | Non-members RM 731.40


The workshop will only be confirmed if there is a minimum registration of 25 pax. For more information, please click HERE to download the programme and the registration form. Interested participants are requested to complete registration form and email to our secretariat latest by Monday, 27 May 2019.



FIABCI MALAYSIA – PPK MALAYSIA STRATA PROPERTY MANAGEMENT SEMINAR 2019 – Good Governance and Good Practices in a Developed Economy

We are pleased to announce that PPKM and FIABCI Malaysia will again be co-organising this popular seminar to address on-going problems and daily situations in strata management.

Date: Thursday, 11 July 2018
Time: 8.00 am to 6.00 pm
Venue: Avante Hotel, Bandar Utama, Petaling Jaya, Selangor

The seminar takes a close look at strata management from the viewpoints of both building owners and developers with speakers from the private and public sectors sharing case studies and their insightful experience with participants.

Participants at the seminar will be able to pick up tips from practitioners in the private sector as well as from senior officers in the public sectors like the Commissioner of Buildings (COB) department. The seminar will cover the following topics:
* Overview and Rules of Property Management
* Strata Title Act – Issues and Challenges
* The Mechanics of the Strata Tole – The Major Weaknesses in Strata Property Management
* Overviews of Strata Property Management in a Developed Economy
* Strata Property Management in REIT – Challenges and Solutions
* An Update on Strata Issues Facing Developers, JMB/MC
* Operational Issues on Strata Property Management and Tribunal Show Case

The seminar fees are as follows:
* Members of FIABCI Malaysia and PPK Malaysia : RM 520+ (excluding service tax)
* Non-members : RM 600+ (excluding service tax)

For repeat participants, we thank you for your support and there is a special discount of 15% off the above fees. Interested participants are requested to register for same with FIABCI Malaysia soonest possible as seats are limited and will be available on a first-come-first-served basis. For more information, please click HERE to download the programme and the registration form. In the event you require further details, kindly email or call Tel: 03-62035090/91.




On behalf of the International Council of Shopping Centers (ICSC), we are pleased to inform members that ICSC Re-Con Asia Pacific 2019 will be held in Raffles City Convention Centre, Singapore from 21-23 October 2019.

Members are invited to join this premier retail real estate event in the Asia-Pacific region for networking, professional development and business opportunities. As retail real estate forges into the future, the industry must focus on delivering impactful experiential retail for today’s consumers.

RECon Asia-Pacific is a chance to:
* Connect with industry colleagues from all areas of retail real estate
* Learn from thought leaders of both traditional and emerging markets
* Grow your professional skills in dedicated workshops
* Find out how changes in the region will affect your business

This is an advance notice and registrations are already open so we look forward to your participation for this event as PPK members (Non-ICSC members) are entitled to a 10% discount from applicable conference fees. Please use the promo code ASIA10 upon online checkout. For more information, programme and agenda please click HERE.


Study Trip to Seoul, Korea, June 2019

STUDY TRIP 2019 TO SEOUL, KOREA: Sunday, 16 June – Saturday, 22 June (7D/4N)

Greetings and anyeong ha seyo ! We are pleased to announce our long haul study trip for 2019 to SEOUL, KOREA.

Seoul is virtually a paradise for shoppers with its shopping malls and myriad shopping precincts offering much more than their famous Korean skincare products and cosmetics. There are malls to cater to the high-end shoppers as well as bargain-hunters, with merchandise creatively packaged in state-of-the-art buildings to the maze-like street shopping. Shopping in Seoul famously also caters for insomniacs – where you will shop till you drop until closing time at 5.00 am (!) so get ready your stamina for the Korean shopping experience like no other.

We hope to visit several of exciting malls such as LOTTE World Tower & Mall, Starfield COEX Mall, D-Cube City Mall, Mecenatpolis Mall, Times Square Mall, I’Park Mall, Doota Mall, Noon Square, Migliore Mall, IFC Mall, GOTO Mall, Common Ground for participants to focus on building design, merchandise mix, visual merchandising and marketing techniques etc.

Kindly note that the entire trip will only be confirmed subject to the required minimum no. of participants and/or flight/hotel availability etc. and on a first-come-first-served basis. We shall keep you posted in due course of further confirmed details concerning the detailed itinerary etc. Kindly also be informed that the organizer reserves the right to revise details of the Study Trip (including departure dates and flight carriers) subject to availability and solely at our discretion.

For more information, please click HERE to download the circular and registration form or contact our secretariat at Tel: 03-7727 6202.




We refer to our previous circulars dated 21 December 2017 ref 057/12/17 and dated 6 August 2018 ref 033/08/18 on the above and would like to request members to please update PPKM on the status of their applications to BOVAEP as we understand that there are numerous members who have applied and are still waiting for the results.

If there are others whose applications have been rejected or put on KIV, BOVAEP has advised that you may appeal for further consideration to them and has further advised that all applicants need to state their job scope and job specifications in detail, particularly to show that they have carried out or are carrying out building/ mall management.

Whilst PPK Malaysia is not the approving body, it would be appreciated that you could please keep us informed via the attached form so that we may monitor any submissions which may be unduly rejected. Therefore, we seek your co-operation to please complete the form and return same to us latest by 15 April 2019.



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