Manila (Security & Safety): 24-27 May 2016

Safety and security were at the back of participants’ minds for the above trip as they visited 5 shopping malls belonging to the Ayala and SM Malls group in Manila. The 18 participants from various shopping malls in the Klang Valley saw first-hand how Filipino malls handle safety and security at their premises which included compulsory security checks for all patrons and staff at all entry points, guards armed with handguns and even rifles, traffic marshals and also canine patrols within shopping malls.

This was PPKM’s second trip to Manila since 2011 which focused on safety and security and back-of-house operations and Manila malls were very generous to share their experiences. All in all, it was an insightful trip and a good exposure for all but as expected, host malls could not fully share all operational details due to certain sensitive areas.