Our group of 43 participants found the recent trip to be informative and interesting trip with the hosted malls both in Shenzhen and Hong Kong being ‘very good benchmarks which can trigger a lot of ideas.’ Thank you, that is exactly what we aspire our trips to overseas malls to achieve because we may not necessarily be able to adopt their ideas and strategies but we want to open our eyes to new angles in mall tenancy and operations.

The enthusiastic participants found new technology being imaginatively and practically adopted in Shenzhen malls, like amongst other things, delivery of food & beverage by drones. Yet another mall in Hong Kong created their own identity by sharing a distinctive scent which was being applied in the mall’s concourse areas.

We are grateful to the various malls who hosted the visits and our association counterparts, Institute of Shopping Centre Management (ISCM), Hong Kong and Mall China who made it possible.